Capture.
Hear from more customers.
CUSTOMER FEEDBACK, MADE USEFUL
Real insights.
Better Experiences.
Capture genuine customer feedback, understand what matters and turn great experiences into stronger public reviews.
- Easy for customers
- Set up in minutes
- No app required
Understand.
Turn feedback into insight.
Protect.
Spot reputation problems earlier.
Grow.
Turn great experiences into advocacy.
From moment to meaning
How Nod works
From a tap at the table to insight you can actually use.
01
Tap or scan
Customers tap a Nod NFC point or scan the QR code.
02
Tell
They share their experience in less than 20 seconds. No app required.
03
Understand
Nod turns feedback into themes, trends and things that need attention.
04
Act
Turn insight into action and improve the customer experience.
Inside Nod
Know what your customers are really telling you.
See what customers love
Identify positive themes and staff praise.
Spot what needs attention
Surface recurring problems before they become bigger reputation issues.
Know what to do next
Turn feedback into clear, practical actions.
Don’t just measure a bad experience
Do something about it.
Reputation
Build it. Understand it. Protect it.
Nod connects everyday customer experience with the reputation your business is judged on, so the two stop living in separate places.
More genuine feedback
Make it effortless for customers to tell you what they think.
Better customer insight
Understand recurring themes rather than reading comments one by one.
Earlier warning
Identify customer experience and reputation problems sooner.
Monthly report
Your business. In plain English.
Nod turns hundreds of individual comments into the things your team actually needs to know.
- What customers love
- Needs attention
- Emerging themes
- Recommended actions
Built for physical businesses
Wherever customers show up, Nod can listen.
Restaurants & cafés
Hotels
Pubs & bars
Salons
Gyms & leisure
Retail
Healthcare
Multi-location businesses