Features
Nod sits at the end of every visit — capturing honest feedback, growing your public reviews, and turning it all into things you can act on.
A tap card, table stand or QR code. Customers tap or scan and the feedback page opens straight in their browser — no app, no sign-up, nothing to download.
You hear from far more customers, because it takes less than 20 seconds instead of a survey nobody finishes.
Four or five stars sends happy customers straight to the review pages you choose — Google, Trustpilot, TripAdvisor, Facebook and more. Three stars or less stays private with you.
Your public reviews grow from genuinely happy customers, while problems reach you before they reach the internet.
Every comment from an unhappy customer lands in your inbox with their words, their rating and how to reach them if they've left details.
You fix issues while the customer is still in the building — and see exactly what went wrong, in their own words.
Nod reads every comment and groups feedback into the themes that matter — quality, service, value, communication — with strengths, weak spots and recommendations.
You don't have to read every reply to know what to fix first. The patterns are laid out for you, across every location.
The moment feedback comes in at or below your chosen star rating, an email goes to you and your managers with the rating, the comment and where it came from.
Bad experiences are rescued in the moment, not discovered a week later in a public review.
Add as many locations as you need, each with its own tap cards, feedback and results — and compare them side by side.
One subscription covers the whole business, so you can see which sites are flying and which need help.
The page customers see carries your logo and business name, so feedback feels like part of your service.
Decide which review platform each tap card points to — the bar card can send people to Google while the front desk goes to TripAdvisor.
See taps, ratings, written comments and review click-throughs for every card and location, in one dashboard.
Customers tap a Nod card or scan the QR code.
They share their experience in less than 20 seconds. No app required.
Nod turns feedback into themes, trends and things that need attention.
Turn insight into action and improve the customer experience.
